Orchard support desk

Fruit market help center

Answers about accounts, cold-chain shipping, payments, returns and order tracking.

Account & checkout

  • Create an account with email and password, then verify with the 6-digit OTP sent to your inbox.
  • Checkout requires a verified email — use Account to resend the OTP if needed.
  • Sign in to sync your basket and view order history on My orders.

Orders & tracking

  • Track any order with order number + email on Track & Support.
  • Order confirmation emails are sent after checkout via our SMTP mailer.
  • Raise cancellation, refund or delivery issues from the order status support form.